Service form

Here you can provide us with details if maintenance is needed or a defective feature occurs.

We will contact you

Please, fill out the form and our specialist will contact you as soon as possible.

Maintenance request or a Warranty claim for defective items

Use this form to notify Enico Oy about component or feature issues

Details about the defective component and energy storage system are required.
One claim per issue.

Contact information

By filling out this form you consent to your information being saved to our database

Please fill in your name.

Company

Company Headquaters region and address

Contact person (if different from above)

Phone number

Energy storage system details

Please fill out the information about related project and agreement

Please select the type of the module

CompactESS MobileESS EModule MultiBlock

Site location of ESS with defective item

Information that identifies the ESS device

Please, choose the integrated features and agreements you have with Enico Oy

Enico EMS-service

Yes No N/A

Enico SLA

Yes No N/A

Enico Safe

Yes No N/A

Own EMS

Yes No N/A

Salgrom

Yes No N/A

Reserve market participation

Yes No N/A

Defective item details

Please provide more information about defective item

The date when the issue began

Detection of the issue/defective item

Suspected issue

Battery system

Yes No Not sure

Grid converter system

Yes No Not sure

Electrical system

Yes No Not sure

HVAC units

Yes No Not sure

Chiller units

Yes No Not sure

Network

Yes No Not sure

Remote connection

Yes No Not sure

Mechanical

Yes No Not sure

Other

Yes No Not sure

Information about defective component/system

Environmental and weather conditions at the installation site one week prior to the incident

Please upload any photos or files that help clarify the issues mentioned above. File number limit: 10 pcs. Single file size limit: 10MB. Allowed file types: Word, Excel, PPT, PDF, Image, Video, Audio

If you have any questions or need further information, please contact us.

Innovative and modular energy storage solutions to balance the production and consumption of renewable energy and to meet different customer needs.